Browse the full curriculum
Proven phone skills that give your team the confidence to handle any call.
Understand the Impact of Every Call — See how front desk conversations directly influence patient acquisition and practice revenue.
Master Professional Call Flow — Handle multiple callers confidently while maintaining professionalism and control.
The 4-Step Patient Conversion Framework — Build trust in 60 seconds, identify needs, guide decisions, and confidently close appointments.
Handle High-Stakes Calls — Navigate price shoppers, emergencies, and insurance objections without sounding pushy.
Reduce No-Shows and Reactivate Patients — Confirm appointments properly and bring dormant patients back into care.
With proper training, employees gain the confidence and skills to handle objections, build rapport, and convert inquiries into appointments, capturing revenue that would otherwise be lost.
Increased appointment conversion rates
Fewer objections and call-backs
More confident handling of pricing & insurance
Improved first impressions and patient trust
Reduced stress for front desk team
Planning to train your entire front desk team or multiple locations? We offer flexible enterprise pricing designed to make it simple and cost-effective to elevate phone skills across your organization at once. Enter your email below and we’ll connect with you to discuss the right structure for your team.
Have Them At Hello is a comprehensive 12-lesson phone skills training program designed specifically for dental and healthcare front desk staff. The program teaches your team how to confidently handle new patient calls, insurance questions, price objections, and emergency situations — turning more calls into booked appointments. Powered by LionSpeak and delivered through Mango Voice.
We offer live open office hours throughout the week instead of a single scheduled call. Your team can join at a time that works for them to ask questions, practice real scenarios, and learn from others. Sessions are not recorded, so we recommend choosing a consistent time each week to get the most value. You can view available times in the community events calendar.
In addition, your team has access to a community where they can ask questions, share experiences, and get support at any time between sessions.
This program is for anyone who answers phones at a healthcare office, including: Front desk receptionists, Office managers, Treatment coordinators, Dental assistants or who handle phone duties. Anyone in general dentistry or specialty practices (ortho, perio, oral surgery, etc.). No prior experience required—this works for brand new receptionists and experienced staff alike.
Pricing is based on the number of team members you enroll. It’s $299 per person, with volume discounts available for larger teams. We recommend you start with two seats and use code TEAM to receive the second seat at no additional cost. This also gives you access to the team dashboard, where you can assign seats, track progress, and add more team members as your practice grows.. Once you’re set up, you can add more team members at any time as your practice grows.
Each enrollment includes step-by-step phone training based on a proven framework, AI patient roleplay to practice real conversations, live coaching and office hours for feedback and support, and access to a community where your team can ask questions and stay engaged. Each team member receives 60 days of access starting when they are enrolled.
Your team can get started immediately after purchase. Once you assign seats, each team member will receive access and can begin training right away. Live coaching and office hours are available throughout the week, so your team can join at times that fit their schedule.
Most teams begin seeing improvement within 30 days. The program is designed to fit into your schedule and can be completed at your own pace within the access period.
Plan for approximately 2 hours per week per team member: Video lessons and AI roleplay practice completed at their own pace Live open office hours held throughout the week with our phone coach — drop in with questions, work through real scenarios, and learn alongside peers Office hours are live only and not recorded, so we encourage your team to find a time that works for them and show up consistently. It's one of the most valuable parts of the program. The program is designed to fit around a busy front desk schedule — not disrupt it.
Purchasing 2 or more seats allows you to manage your team from within your dashboard, including assigning users, tracking progress, and adding more team members in the future.
If you purchase only 1 seat, this team management functionality is not available and cannot be added later. For this reason, we strongly recommend starting with at least 2 seats and using the TEAM code at checkout.
Single-seat purchases are treated as individual access and do not include team management functionality. This setup cannot be changed later, so if you plan to train your team, we recommend starting with 2 seats.
Yes. Once you are set up with 2 or more seats, you can add additional team members at any time directly from your dashboard.
After purchase, you will access your dashboard where you can assign seats, invite team members, and track their progress.
Your team can call into an AI patient and practice real conversations in a safe environment. This allows them to build confidence before speaking with real patients.
Yes. You can call our AI training line to experience a real conversation and see how the practice works before enrolling your team. Call for free without a purchasing anything by calling: (435) 216-7595
No. This training is available to any dental practice and does not require a Mango Voice phone system.
Immediately. Once you purchase seats, you can assign your team and begin training right away. Each team member will need their own email address to be invited and access the program.
