Delivered By Mango Voice
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Proven phone skills that empower your team to handle any call with confidence.
Understand the Impact of Every Call - See how front desk conversations directly influence patient acquisition and practice revenue.
Master Professional Call Flow - Handle multiple callers confidently while maintaining professionalism and control.
The 4-Step Patient Conversion Framework - Build trust in 60 seconds, identify needs, guide decisions, and confidently close appointments.
Handle High-Stakes Calls - Navigate price shoppers, emergencies, and insurance objections without sounding pushy.
Reduce No-Shows & Reactivate Patients - Confirm appointments properly and bring dormant patients back into care.
With proper training: Employees gain the confidence and skills to handle objections, build rapport, and convert inquiries into appointments—capturing revenue that would otherwise be lost.
Increased appointment conversion rates
Fewer "I'll call you back" objections
More confident handling of pricing & insurance
Improved first impressions and patient trust
Reduced stress for front desk team
Planning to train your entire front desk team or multiple locations? We offer flexible enterprise pricing designed to make it simple and cost-effective to elevate phone skills across your organization at once. Enter your email below and we’ll connect with you to discuss the right structure for your team.
Have Them At Hello is a comprehensive 12-lesson phone skills training program designed specifically for dental and healthcare front desk staff. The program teaches your team how to confidently handle new patient calls, insurance questions, price objections, and emergency situations — turning more calls into booked appointments. Powered by LionSpeak and delivered through Mango Voice.
This program is for anyone who answers phones at a healthcare office, including: Front desk receptionists, Office managers, Treatment coordinators, Dental assistants or who handle phone duties. Anyone in general dentistry or specialty practices (ortho, perio, oral surgery, etc.). No prior experience required—this works for brand new receptionists and experienced staff alike.
We offer simple team-based pricing so your whole group trains together: Starter (1–5 team members): $499 Growth (6–10 team members): $799 Premier (10–15 team members): $999 All plans include: 12 video lessons, unlimited AI roleplay practice, weekly live coaching calls, downloadable workbook, private community access, and certificate of completion. 60-day access for all plans. Training 15+ team members or multiple locations? Contact us for DSO & Enterprise pricing.
Every plan — Starter, Growth, and Premier — includes the exact same program content: All 12 video lessons with quizzes Unlimited AI patient roleplay practice Access to all weekly live coaching calls (or watch recordings) Downloadable workbook to support learning Private community forum to ask questions and share wins Certificate of completion The only difference between plans is the number of team members covered.
There are no set start dates — you can enroll anytime. Once you sign up, our team will contact you to gather your student information and schedule a short onboarding call. This ensures your team is set up correctly and knows exactly how to make the most of the program from day one.
The program is designed to be completed in 30 days following a structured weekly schedule. All plans include 60 days of full access so your team can revisit lessons and continue their AI roleplay practice after completing the program.
Plan for approximately 2 hours per week per team member: Video lessons and AI roleplay practice completed at their own pace Live open office hours held throughout the week with our phone coach — drop in with questions, work through real scenarios, and learn alongside peers Office hours are live only and not recorded, so we encourage your team to find a time that works for them and show up consistently. It's one of the most valuable parts of the program. The program is designed to fit around a busy front desk schedule — not disrupt it.
Instead of a single weekly call, we offer live open office hours throughout the week with our phone coach. Your team can drop in at a time that works for them, ask questions, practice real scenarios, and learn from what other participants are working through. Office hours are live only — they are not recorded. We strongly encourage your team to find a consistent time to attend each week to get the most out of the program.
We offer multiple office hours sessions throughout the week so your team has flexibility to find a time that fits their schedule. Since sessions are not recorded, we encourage everyone to make attendance a priority — it's where the real breakthroughs happen. Check the community events calendar for the current weekly schedule.
