What to say in the first ten seconds, so the call starts warm instead of cold.
Which questions uncover why the patient is really calling.
How to offer two appointment times instead of asking if they want to schedule.
What is inside
Ten tips from Katherine Eitel Belt's Have Them at Hello method, on one sheet you can keep by the phone. They follow the whole call: the greeting, making a connection, taking control with questions, knowing which appointment to offer, and what to do before you hang up. Each tip is short enough to read between calls and specific enough to use on the next one.
Katherine Eitel Belt
Katherine Eitel Belt is a nationally recognized communication coach with over 25 years of experience transforming how dental and healthcare front desk teams handle patient calls. She has trained thousands of practices across North America. Have Them at Hello is her signature methodology, a proven framework that turns a team into confident communicators on every call. Powered by LionSpeak. Delivered by Mango Voice.
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