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Congratulations on taking this important step in your professional development! Complete your enrollment below to get instant access to the complete "Have Them At Hello" training program. Next look for a Welcome Email from Your Coach Within 24 hours, one of our expert coaches will personally email you with: Your course access details and login information Welcome instructions to get started Tips for getting the most out of your training How to reach us if you have any questions Start Your Transformation Once you receive your welcome email, you can dive right in and begin mastering the phone skills that will transform your career! 📬 Can't find the email? Check your spam/junk folder and add our email address to your contacts to ensure you receive all communications. TRUST BADGES SECTION 🔒 Secure Checkout - Your information is protected with 256-bit SSL encryption 💳 Safe Payment Processing - We never store your payment information

Curriculum

22 Chapters · 44 Lessons

1
Lesson 1.1: Welcome to "Have Them At Hello" Phone Coaching
1. (Included in full purchase)
  Katherine Introduction
2. (Included in full purchase)
  Laura Introduction
2
Lesson 3.1: Why Exceptional Telephone Skills Matter
1. (Included in full purchase)
  Why Exceptional Telephone Skills Matter
2. (Included in full purchase)
  You Make an Impact?
3
Lesson 3.2: How You Make an Impact
1. (Included in full purchase)
  How You Make an Impact
2. (Included in full purchase)
  Here is a quiz based on the concepts presented in the video
4
4.1: Foundational Skills and Basic Telephone Etiquette
1. (Included in full purchase)
  Lesson 4.1: Foundational Skills and Basic Telephone Etiquette
2. (Included in full purchase)
  Quiz: Foundational Skills and Basic Telephone Etiquette
5
Lesson 4.2: Basic Telephone Etiquette
1. (Included in full purchase)
  Lesson 4.2: Basic Telephone Etiquette
2. (Included in full purchase)
  Quiz: Basic Telephone Etiquette
6
Lesson 4.3: Who Come First
1. (Included in full purchase)
  Lesson 4.3: Who Come First
2. (Included in full purchase)
  Quiz: Handling Competing Demands (Phone vs. Counter)
7
Lesson 5.1: Connection
1. (Included in full purchase)
  Lesson 5.1: Connection
2. (Included in full purchase)
  Here is a 5-question quiz based on the video, with answers:
8
Lesson 5.2:Why this works
1. (Included in full purchase)
  Lesson 5.2:Why this works
2. (Included in full purchase)
  Quize
9
Lesson 6.1: Quaifcation
1. (Included in full purchase)
  Lesson 6.1: Qualification
2. (Included in full purchase)
  Quize
10
Lesson 6.2: appointment Type
1. (Included in full purchase)
  Lesson 6.2: Appointment Type
2. (Included in full purchase)
  Quize
11
Lesson 6.3: Emotional Hot Button
1. (Included in full purchase)
  Lesson 6.3: Emotional Hot Button
2. (Included in full purchase)
  Quze
12
Lesson 7_ Solutions
1. (Included in full purchase)
  Lesson 7_ Solutions
2. (Included in full purchase)
  Quiz Lesson 7
13
Lesson 8.1: Details
1. (Included in full purchase)
  Lesson 8.1: Detials
2. (Included in full purchase)
  Lesson 8.1 - Step 4: Details Quiz
14
Lesson 8.2: Final Question
1. (Included in full purchase)
  Lesson 8.2: Final Question
2. (Included in full purchase)
  Lesson 8.2 - Step 4: Final Questions Quiz
15
Lesson 9.1_ Emergencies
1. (Included in full purchase)
  Lesson 9.1_ Emergencies
2. (Included in full purchase)
  Quize
16
Lesson 9.2 - Shopper Calls
1. (Included in full purchase)
  Lesson 9.2 - Shopper Calls
2. (Included in full purchase)
  Quize
17
Lesson 9.3_ Insurance Driven Callers
1. (Included in full purchase)
  Lesson 9.3_ Insurance Driven Callers
2. (Included in full purchase)
  Quize
18
Lesson 10.1 Confirmation Calls
1. (Included in full purchase)
  Lesson 10.1 Confirmation Calls
2. (Included in full purchase)
  Quize
19
Lesson 10.2 - Moving an appointment Description
1. (Included in full purchase)
  Lesson 10.2 - Moving an appointment Description
2. (Included in full purchase)
  Quize
20
Lesson 11.1 Cancellation Call
1. (Included in full purchase)
  Lesson 11.1 Cancellation Call
2. (Included in full purchase)
  Quize
21
Lesson 11.2_ The Three Strike Rule
1. (Included in full purchase)
  Lesson 11.2_ The Three Strike Rule
2. (Included in full purchase)
  Quize
22
Lesson 12_Reactivation_ Recare_ and Outstanding Treatment Calls
1. (Included in full purchase)
  Lesson 12_Reactivation_ Recare_ and Outstanding Treatment Calls
2. (Included in full purchase)
  Quize

You're One Step Away From Becoming a Phone Rockstar!

Curriculum

Lesson 1.1: Welcome to "Have Them At Hello" Phone Coaching

Lesson 3.1: Why Exceptional Telephone Skills Matter

Lesson 3.2: How You Make an Impact

4.1: Foundational Skills and Basic Telephone Etiquette

Lesson 4.2: Basic Telephone Etiquette

Lesson 4.3: Who Come First

Lesson 5.1: Connection

Lesson 5.2:Why this works

Lesson 6.1: Quaifcation

Lesson 6.2: appointment Type

Lesson 6.3: Emotional Hot Button

Lesson 7_ Solutions

Lesson 8.1: Details

Lesson 8.2: Final Question

Lesson 9.1_ Emergencies

Lesson 9.2 - Shopper Calls

Lesson 9.3_ Insurance Driven Callers

Lesson 10.1 Confirmation Calls

Lesson 10.2 - Moving an appointment Description

Lesson 11.1 Cancellation Call

Lesson 11.2_ The Three Strike Rule

Lesson 12_Reactivation_ Recare_ and Outstanding Treatment Calls