Turn More Calls Into Patients

Confident Calls Every Time

Practice Real Calls with AI

Meet the Team Behind Have Them At Hello

Katherine and Laura explain the coaching program.

Join Katherine Eitel Belt and Laura Nelson as they walk you through the Have Them At Hello Phone Coaching Program. Learn why phone skills matter more than ever, what makes this training different from traditional courses, and how your team can build the confidence and communication skills needed to turn more callers into scheduled patients.

  • Discover how the program is structured
  • See how AI roleplay and live coaching work together
  • Learn about weekly Office Hours and ongoing support
  • Find out who the program is designed for
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Course curriculum

    1. 🤝 Welcome to Have Them at Hello Phone Training

    2. Welcome to Have Them At Hello

    3. Tour of Have Them At Hello Course and Community

    4. ✅ Did you join our community and introduce yourself

    5. 🔎 Tell Us About You

    6. 🎯 Welcome to Your AI Practice Partner!

    7. ✅Do your first AI role play with Alex

    1. 👋 Meet Katherine, LionSpeak

    2. 👋 Meet Laura, Front Office Rocks

    3. 👋 Meet Your Phone Coaches

    4. 🎯 Importance of Practicing Your Phone Skills

    5. ✅ Role play call with Nancy Newman

    1. 📘Lesson 3 Exceptional Telephone Skills Impact & Impression Workbook

    2. ▶️ Why Exceptional Telephone Skills Matter

    3. 📝 Quiz: Why Exceptional Telephone Skills Matter

    4. ▶️ How You Make an Impact

    5. 📝 Quiz: How You Make An Impact

    6. ✅ Role play with Nancy, The New Patient

    1. 📘 Lesson 4 Foundational Skills, Telephone Etiquette & Prioritization Workbook

    2. ▶️ Foundational Skills and Basic Telephone Etiquette

    3. 📝 Quiz: Foundational Skills and Basic Telephone Etiquette

    4. ▶️ The Value Of Learning The Basics

    5. 📝 Quiz: The Value Of Learning The Basics

    6. ✅ Role play with Nancy Again - practice your new skills

    7. ▶️ Who Comes First

    8. 📝 Quiz: Who Comes First

    1. 📘Lesson 5 Step 1 – Connection Workbook

    2. ▶️ Connection

    3. 📝 Quiz: Connection

    4. ▶️ Connection Tool Kit

    5. 📝 Quiz: Connection Tool Kit

    6. ✅ Role play with Fred

    1. 📘Lesson 6 Step 2 - Discovery and Qualification Workbook

    2. ▶️ The Bridge Technique

    3. 📝 Quiz: The Bridge Technique

    4. ▶️ Discovery

    5. 📝 Quiz: Discovery

    6. ▶️ Emotional Hot Button

    7. 📝 Quiz: Emotional Hot Button

    8. ✅ Role play with Fred

About this course

  • $299.00
  • 77 lessons
  • 3 hours of video content
About

Hi, I'm Katherine.
I created this telephone training for teams just like yours...

After more than 25 years working with dental teams, I’ve seen how often phones are handled without real training. Most team members are doing their best, but they’ve never been given a clear approach for what to say or how to guide the conversation—and every call matters.

I created Have Them At Hello to give teams a simple, proven framework they can actually use. When your team feels confident on the phone, conversations improve, trust builds faster, and more patients move forward with care.

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