About

Hi, I'm Katherine.
I created this telephone training for teams just like yours...

After more than 25 years working with dental teams, Iโ€™ve seen how often phones are handled without real training. Most team members are doing their best, but theyโ€™ve never been given a clear approach for what to say or how to guide the conversationโ€”and every call matters.

I created Have Them At Hello to give teams a simple, proven framework they can actually use. When your team feels confident on the phone, conversations improve, trust builds faster, and more patients move forward with care.

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Turn More Calls Into Patients

Confident Calls Every Time

Practice Real Calls with AI

The Telephone is The Most Important Piece of Technology In Your Office

Most Dental Teams Were Never Trained on Phones

And it shows.

Missed calls.
Rushed conversations.
Patients who donโ€™t move forward.

When your team is trained the right way, those same calls turn into real opportunities.

Train Myself Train My Team

Course curriculum

    1. ๐Ÿค Welcome to Have Them at Hello Phone Training

    2. Welcome to Have Them At Hello

    3. Tour of Have Them At Hello Course and Community

    4. โœ… Did you join our community and introduce yourself

    5. ๐Ÿ”Ž Tell Us About You

    6. ๐ŸŽฏ Welcome to Your AI Practice Partner!

    7. โœ… Complete your first AI role play with Alex, our baseline patient

    1. ๐Ÿ‘‹ Meet Katherine, Lionspeak

    2. ๐Ÿ‘‹ Meet Laura, Front Office Rocks

    3. ๐Ÿ‘‹ Meet Your Phone Coaches

    4. ๐ŸŽฏ Welcome to Your AI Practice Partner!

    5. โœ… Complete AI role play call with Nancy Newman, our new patient .

    1. ๐Ÿ“˜Lesson 3 Exceptional Telephone Skills Impact & Impression Workbook

    2. โ–ถ๏ธ Why Exceptional Telephone Skills Matter

    3. ๐Ÿ“ Quiz: Why Exceptional Telephone Skills Matter

    4. โ–ถ๏ธ How You Make an Impact

    5. ๐Ÿ“ Quiz: How You Make An Impact

    6. โœ… Complete role play with Nancy, The New Patient - call 435-359-1450

    1. ๐Ÿ“˜ Lesson 4 Foundational Skills, Telephone Etiquette & Prioritization Workbook

    2. โ–ถ๏ธ Foundational Skills and Basic Telephone Etiquette

    3. ๐Ÿ“ Quiz: Foundational Skills and Basic Telephone Etiquette

    4. โ–ถ๏ธ The Value Of Learning The Basics

    5. ๐Ÿ“ Quiz: The Value Of Learning The Basics

    6. โœ… Complete role play with Nancy Again - practice your new skills - call 435-359-1450

    7. โ–ถ๏ธ Who Comes First

    8. ๐Ÿ“ Quiz: Who Comes First

    1. ๐Ÿ“˜Lesson 5 Step 1 โ€“ Connection Workbook

    2. โ–ถ๏ธ Connection

    3. ๐Ÿ“ Quiz: Connection

    4. โ–ถ๏ธ Connection Tool Kit

    5. ๐Ÿ“ Quiz: Connection Tool Kit

    6. โœ… Complete role play with Fred, The New Patient - call 435-359-1450

    1. ๐Ÿ“˜Lesson 6 Step 2 - Discovery and Qualification Workbook

    2. โ–ถ๏ธ The Bridge Technique

    3. ๐Ÿ“ Quiz: The Bridge Technique

    4. โ–ถ๏ธ Discovery

    5. ๐Ÿ“ Quiz: Discovery

    6. โ–ถ๏ธ Emotional Hot Button

    7. ๐Ÿ“ Quiz: Emotional Hot Button

    8. โœ… Complete role play with Fred, The New Patient - call 435-359-1450

About this course

  • $299.00
  • 77 lessons
  • 3 hours of video content