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Welcome Email 

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You’ll have access to our community, weekly coaching calls, and real-world guidance as you apply what you learn.

Curriculum

13 Chapters · 72 Lessons

  1. 1

    🌟 Welcome + How This Program Works

    1. (Included in full purchase)

      🤝 Welcome to Have Them at Hello Phone Training

    2. (Included in full purchase)

      Welcome to Have Them At Hello

    3. (Included in full purchase)

      Tour of Have Them At Hello Course and Community

    4. (Included in full purchase)

      ✅ Did you join our community and introduce yourself

    5. (Included in full purchase)

      🔎 Tell Us About You

    6. (Included in full purchase)

      🎯 Welcome to Your AI Practice Partner!

    7. (Included in full purchase)

      ✅ Complete your first AI role play with Alex, our baseline patient

  2. 2

    Lesson 2️⃣ - Welcome to "Have Them At Hello" Phone Coaching

    1. (Included in full purchase)

      👋 Meet Katherine, Lionspeak

    2. (Included in full purchase)

      👋 Meet Laura, Front Office Rocks

    3. (Included in full purchase)

      👋 Meet Your Phone Coaches

    4. (Included in full purchase)

      🎯 Welcome to Your AI Practice Partner!

    5. (Included in full purchase)

      ✅ Complete your first AI role play with Alex, our baseline patient.

  3. 3

    Lesson 3️⃣ - Why Exceptional Telephone Skills Matter

    1. (Included in full purchase)

      📘Lesson 3 Exceptional Telephone Skills Impact & Impression Workbook

    2. (Included in full purchase)

      ▶️ Why Exceptional Telephone Skills Matter

    3. (Included in full purchase)

      📝 Quiz: Why Exceptional Telephone Skills Matter

    4. (Included in full purchase)

      ▶️ How You Make an Impact

    5. (Included in full purchase)

      📝 Quiz: How You Make An Impact

    6. (Included in full purchase)

      ✅ Complete role play with Nancy, The New Patient - call 435-359-1450

  4. 4

    Lesson 4️⃣ - Foundational Skills & Telephone Etiquette

    1. (Included in full purchase)

      📘 Lesson 4 Foundational Skills, Telephone Etiquette & Prioritization Workbook

    2. (Included in full purchase)

      ▶️ Foundational Skills and Basic Telephone Etiquette

    3. (Included in full purchase)

      📝 Quiz: Foundational Skills and Basic Telephone Etiquette

    4. (Included in full purchase)

      ▶️ The Value Of Learning The Basics

    5. (Included in full purchase)

      📝 Quiz: The Value Of Learning The Basics

    6. (Included in full purchase)

      ✅ Complete role play with Nancy, The New Patient - call 435-359-1450

    7. (Included in full purchase)

      ▶️ Who Comes First

    8. (Included in full purchase)

      📝 Quiz: Who Comes First

  5. 5

    Lesson 5️⃣ - Step 1: Connection

    1. (Included in full purchase)

      📘Lesson 5 Step 1 – Connection Workbook

    2. (Included in full purchase)

      ▶️ Connection

    3. (Included in full purchase)

      📝 Quiz: Connection

    4. (Included in full purchase)

      ▶️ Connection Tool Kit

    5. (Included in full purchase)

      📝 Quiz: Connection Tool Kit

    6. (Included in full purchase)

      ✅ Complete role play with Fred, The New Patient - call 435-359-1450

  6. 6

    Lesson 6️⃣ - Step 2: Discovery

    1. (Included in full purchase)

      📘Lesson 6 Step 2 - Discovery and Qualification Workbook

    2. (Included in full purchase)

      ▶️ The Bridge Technique

    3. (Included in full purchase)

      📝 Quiz: The Bridge Technique

    4. (Included in full purchase)

      ▶️ Discovery

    5. (Included in full purchase)

      📝 Quiz: Discovery

    6. (Included in full purchase)

      ▶️ Emotional Hot Button

    7. (Included in full purchase)

      📝 Quiz: Emotional Hot Button

    8. (Included in full purchase)

      ✅ Complete role play with Fred, The New Patient - call 435-359-1450

  7. 7

    Lesson 7️⃣ - Step 3: Solutions

    1. (Included in full purchase)

      📘Lesson 7 Step 3 - Solutions Workbook

    2. (Included in full purchase)

      ▶️ Solutions

    3. (Included in full purchase)

      📝 Quiz: Solutions

    4. (Included in full purchase)

      ✅ Complete role play with Fred, The New Patient - call 435-359-1450

  8. 8

    Lesson 8️⃣ - Step 4: The Details

    1. (Included in full purchase)

      📘Lesson 8 Step 4 - The Details Workbook

    2. (Included in full purchase)

      ▶️ The Details

    3. (Included in full purchase)

      📝 Quiz: Details

    4. (Included in full purchase)

      ▶️ Final Question

    5. (Included in full purchase)

      📝 Quiz: Final Questions

    6. (Included in full purchase)

      ✅ Complete role play with Fred, The New Patient - call 435-359-1450

  9. 9

    Lesson 9️⃣ - Emergencies, Shopper & Insurance Calls

    1. (Included in full purchase)

      📘Lesson 9 Specific Phone Call Scenarios Workbook

    2. (Included in full purchase)

      ▶️ Emergencies

    3. (Included in full purchase)

      📝 Quiz: Emergencies

    4. (Included in full purchase)

      ▶️ Shopper Calls

    5. (Included in full purchase)

      📝 Quiz: Shopper Calls

    6. (Included in full purchase)

      ▶️ Insurance Driven Callers

    7. (Included in full purchase)

      📝 Quiz: Insurance Driven Callers

  10. 10

    Lesson 🔟 - Confirmation Calls & Moving Appointments

    1. (Included in full purchase)

      📘Lesson 10 Confirmation Calls Workbook

    2. (Included in full purchase)

      ▶️ Confirmation Calls

    3. (Included in full purchase)

      📝 Quiz: Confirmation Calls

    4. (Included in full purchase)

      ▶️ Moving An Appointment

    5. (Included in full purchase)

      📝 Quiz: Moving An Appointment

  11. 11

    Lesson 1️⃣1️⃣ - Cancellation Call

    1. (Included in full purchase)

      📘Lesson 11 Cancellation Calls Workbook

    2. (Included in full purchase)

      ▶️ Cancellation Call

    3. (Included in full purchase)

      📝 Quiz: Cancellation Calls

    4. (Included in full purchase)

      ▶️ The Three Strike Rule

    5. (Included in full purchase)

      📝 Quiz: The Three Strike Rule

  12. 12

    Lesson 1️⃣2️⃣ - Reactivation, Recare & Outstanding Treatment Calls

    1. (Included in full purchase)

      📘Lesson 12 Reactivation, Recare and Outstanding Treatment Calls Workbook

    2. (Included in full purchase)

      ▶️ Reactivation, Recare & Outstanding Treatment Calls

    3. (Included in full purchase)

      📝 Quiz: Reactivation, Recare and Outstanding Treatment Calls

  13. 13

    👏 Final Feedback

    1. (Included in full purchase)

      🎉 Congrats.... You Made It!

    2. (Included in full purchase)

      📊 Phone Skills Training - Course Completion Survey